Travellers have warned that Malta’s tourist resorts and hotels are not as hospitable as they should be as the two sides are not doing enough to treat tourists as equals.
Key points:The tourist resorts are often packed, with hundreds of people crammed into the same space, with the staff often working overtime to try and cope with crowdsThe Maltese have made it clear they do not want visitors to feel unwelcome, but the tourists have been complaining for months about poor accommodation, poor service and poor accommodation qualityTourism Minister Nicky Morgan said in a statement:”We are working with the Maltic authorities to improve the situation and I will be announcing an action plan in the coming weeks to better the conditions for the travelling public.”
She said the Government was committed to ensuring that travellers who are staying in a hotel or resort in the capital were treated with dignity and respect and that it would introduce a range of measures to ensure that this did not happen.
“The Government is committed to providing visitors with safe and secure accommodation.
The Government will continue to work closely with the Government of Malta to ensure the safety of all visitors, including travellers from countries outside of the European Union,” Ms Morgan said.
The statement said the Maltish Government was “taking all steps to ensure safe, secure accommodation for tourists from outside the European Economic Area (EEA).”
All Travellers will continue be treated with the utmost dignity and courtesy and will be encouraged to continue to make travel arrangements as soon as possible, regardless of whether they are staying at a hotel in Malta or abroad.
“Malta’s tourism minister, Mina Brantse, said she was aware of the complaints but she was not aware of any action taken by the Maltais authorities to address them.
She said a number of measures would be introduced, including an increase in the number of Travellers allowed into the country and a more flexible visa system for tourists coming from outside of Europe.
Ms Brantsey said:”The Maltais government is committed that they do everything they can to provide visitors with the best possible accommodation, but I’m not aware that any actions have been taken to address the complaints about accommodation.”
This is a very complex situation and we want to make sure that all travellers are treated with respect and dignity, including those coming from countries not currently in the EEA.”
Tourism expert at The Irish Travel Centre, Richard Breen, said the situation was a bit of a mess.
He said the tourism industry was trying to get better accommodation to attract tourists from other parts of the world.
He added:”They are being asked to travel in the same area, but they are getting very little hospitality and they are being treated as second-class citizens.”
He said Travellers were unhappy about the conditions and not being properly treated, but that the Government had done little to improve them.
He also said that while the Government is doing its best, Travellers are feeling they have no recourse.
Mr Breen said the problem was exacerbated by the fact that Travellers had not been asked to show ID.
He urged the Government to consider creating a “visit card” for Travellers, which would be issued by the Malta Tourism Board, to be issued to visitors coming from other countries.
He called for a crackdown on those who have not produced a passport and the introduction of a system of photo ID for Traveller tourists coming to the country.
Tourism Ireland has also warned that Traveller holidaymakers should not travel alone in Maltese resorts, saying they were often overcrowded and often had limited information about accommodation available to them.
“Travellers are not treated with equal dignity, respect and courtesy in these resorts,” Tourism Ireland said in an email.
“Many hotels are very poor and the accommodation is not fit for purpose for visitors who are not travelling with their own accommodation.
Travellers need to be aware that they are not safe travelling alone at these resorts.”
It said that Travelling accommodation is usually not provided with a hot water shower, toilets, a washbasin or any other basic services, and that Travels are sometimes asked to pay for food.
The Department of Tourism said it was committed “to improving the conditions” of tourists staying at the hotels.
“In light of the increasing number of complaints made by Travellers at our hotels, the Minister is working with our partner organisations and hotels to improve their services,” the department said.
Tourist groups have also called for better accommodation at the hotel where they are spending their holidays, particularly for Travelling tourists.
The Irish Tourism Council said Traveller accommodation was a “minor concern” and that there was little information about Travellers being accommodated in hotel accommodation.
The Council also said there was “very little” information about where Travellers could stay in hotels and restaurants and where the Travellers’ accommodation was located.
It said it has raised concerns with the Tourism Authority, Maltese authorities and the